Cancellation & Rescheduling Policy

1. General Principle

Appointments are reserved exclusively for you. Late changes affect other clients and staff scheduling.

2. Cancellation Window

• More than 24 hours before appointment: free cancellation.
• Less than 24 hours: to be defined (e.g., 50% of service price).
• No‑show: to be defined (e.g., 100% of service price).

3. Rescheduling

Rescheduling follows the same windows as cancellations. Contact the salon via phone/WhatsApp as early as possible.

4. Refunds

Refund method (original payment method or store credit) to be defined by business policy.

5. Force Majeure

In events beyond control (e.g., natural disaster, government order), the salon will offer rescheduling or full refund.