Booking Policy

1. Booking requests and confirmation

Choose an available location, treatments, date and time, and provide your name, phone number and email address. A submitted booking starts as pending. It is confirmed when the salon changes its status to confirmed; submitting the form alone is not salon confirmation.

Availability is checked again when you submit or change a booking. A time shown earlier may no longer be available. Appointment times and change deadlines use the salon's local time in Beirut, Lebanon.

2. Prices and payment

Review the selected treatments, duration and total shown before submitting. Prices use the currency displayed on the website. Editing a booking recalculates its total using the current prices of the selected treatments and eligible offers.

Website bookings currently use cash on arrival. Online payment through Whish Money is not available. For a payment already recorded by the salon or a refund request, contact the salon directly; the website does not process refunds.

3. Finding and managing your booking

You can look up a booking using its booking code. Find My Booking also lets you request a verification code at the email address used for booking and view bookings for that email. Keep your booking code and email verification codes private.

4. Cancellation

Only pending bookings can be cancelled online. Cancellation is available until 30 minutes before the appointment, including exactly 30 minutes before the start time. Confirmed bookings and requests after that deadline require direct contact with the salon.

5. Changes and rescheduling

Eligible pending or confirmed bookings with no collected payment can be edited online more than 30 minutes before the appointment. Editing is unavailable at exactly 30 minutes before the start time or later. Changes remain subject to availability.

An edited booking returns to pending and needs salon confirmation again. For bookings with a collected payment, appointments that have already started, or changes outside the online deadline, contact the salon directly.

6. Booking messages and contact

Booking confirmation and update messages use the email address supplied with the booking. Receiving a submission email does not change a pending booking to confirmed. Check your booking status on the website or contact the salon if you are unsure.

For booking assistance, cancellation requests outside the online rules, missed appointments or payment questions, contact us using the salon contact details on the home page or email blossomdreams.lb@gmail.com.